Route Shipping Insurance
- We DO NOT refund Route Protection under any circumstances once your order has been placed.
- We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases. Route is a shipping insurance company that offers shipping protection.
- Route Package Protection covers lost, stolen, and damaged items. When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees. For a detailed breakdown of Route's official insurance policy, please reference their help center here.
- Route handles all claims for lost or stolen packages IF you purchase the small insurance fee at checkout. You'll never have to call the post office, or wait for Customer Service emails from us! Just download the Route app and you'll be able to track your package, or file a claim in just a few clicks.
Please note, if you reach out to our Customer Service team for an insured order that is lost or stolen, we will refer you to the experts at Route. We don't have the magic touch with the carriers like they do.
If your package is lost or stolen and you did NOT purchase insurance, unfortunately we will have to direct you to the delivery service to file a claim.
To file a Route claim click here